Early Access
Automate collections, onboarding follow-up and servicing calls with a voice agent trained on banking terminology, compliant scripts and Indian languages.
Capabilities
Built to sound and think like a trained agent
Not a script reader — a voice agent that adapts to the conversation while staying inside compliance guardrails.
Multilingual & Accent-Adaptive
Trained on Hindi, English and major regional languages, tuned for Indian accents and mid-sentence code-switching.
Low Latency
Near real-time responses keep the conversation natural, even over a phone line.
Natural, Human-Sounding Voice
No robotic tone — voices are tuned for warmth and clarity across sensitive BFSI conversations.
Interrupt-Friendly
Handles interruptions and topic changes mid-call, the way a trained agent would.
Context-Aware Scripts
Scripts adapt to loan stage, risk segment and prior interactions — not a fixed flowchart.
Compliant & Auditable
Every call follows pre-approved scripts and is logged for compliance review.
A Real Conversation
Sounds like a call, not an IVR menu
The agent follows a compliant script but responds to what the customer actually says — confirming identity, answering questions and offering next steps in the same call.
Use Cases
Built for the calls BFSI institutions make every day
The same voice agent runs across collections, onboarding and servicing — each with its own compliant script and escalation rules.
Collections Reminders
Automated repayment reminders that adapt tone and offer based on days-past-due.
- Confirms identity before discussing account details
- Offers a payment link, callback or human handoff
- Every call outcome logged for the collections team
Onboarding Follow-up
Follows up on incomplete applications and pending KYC steps without a call center queue.
- Reminds customers of pending documents or verification steps
- Answers common onboarding questions in their preferred language
- Hands off to a human agent for anything non-standard
Servicing & Grievance
Handles routine servicing questions and logs grievances with the right context.
- Resolves balance, statement and repayment queries directly
- Escalates complex or sensitive cases to a human agent seamlessly
- Captures sentiment and outcome for every call
Getting Started
Go live without a single line of telephony code
Compliance and product teams configure the agent directly — engineering is only needed once, to connect a phone line.
Configure scripts & flows
Compliance and product teams define call scripts, escalation rules and languages — no engineering required.
Test edge cases
Run sample conversations against real scenarios before anything goes live.
Deploy across channels
Launch on outbound reminders, inbound support lines, or both.
Monitor & improve
Track outcomes, sentiment and compliance adherence, and refine scripts over time.
Analytics
A live view of every call
Track outcomes, sentiment and compliance adherence across every automated call.
Voice Agent Overview
Live18,412
Calls Handled (24h)
2m 10s
Avg. Handle Time
6.4%
Escalation Rate
FAQ
AI Voice Agent — FAQs
Common questions about FinHub's AI Voice Agent for BFSI.
It automates outbound and inbound BFSI calls — collections reminders, onboarding follow-ups and servicing — with multilingual conversations, consent capture and call analytics, all sealed to an audit trail.
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Pair the Voice Agent with the rest of FinHub
Get early access to the Voice Agent
We're onboarding a limited number of institutions to the early access program.