ConsentGuard · Consent & Rights
A consent management platform built for Indian BFSI. Capture purpose-linked consent in 22 Indian languages, give customers a portal to manage it, and resolve every rights request and grievance on the record.
- 22 Indian languages
- Tamper-evident consent records
- Built-in grievance workflows
Trusted Across Indian BFSI
Banks, NBFCs, housing finance companies and co-operative banks run verification, Aadhaar masking and document workflows on FinHub, inside their own compliance and audit requirements.
Prüfens Advisory
The Challenge
What a Consent Gap Actually Costs
Under DPDP, the burden of proving consent sits with the Data Fiduciary. A tick box in an onboarding form is not proof.
Consent you can't show. A customer disputes a cross-sell call and the only record is a field in your CRM.
Withdrawal with nowhere to go. A customer opts out of marketing, but your DSA and telecalling partners never hear about it.
Notices nobody reads. One English notice for a borrower base that reads in Hindi, Marathi or Tamil.
Grievances in inboxes. Rights requests arrive by email, branch and call centre, with no owner, no timer and no trail.
Capabilities
Everything Consent Needs, in One System of Record
Purpose & Consent Templates
Define each purpose once, link it to any consent template, and reuse it across products and journeys.
Notices in 22 Indian Languages
Write your own translation or auto-translate every notice and purpose into all 22 languages of the Eighth Schedule.
Capture Across Channels
Embed consent in web, mobile app and assisted journeys with a lightweight script. Every artefact lands in one inventory.
Consent Artefact Inventory
Each consent is stored with its purpose, channel, timestamp, validity and notice version. Searchable by customer, purpose or channel.
Cookie Consent
Manage cookie templates and preferences with the same versioning and audit trail as customer consent.
Grievance Redressal
Categorise, assign and route grievances with SLAs, escalation rules and email alerts. Every action is logged.
Customer Portal
Give Customers Control Without Raising a Ticket
Once a customer gives consent, they get a secure link by email or SMS to their own Data Principal portal. From there they can:
See every consent they have given, and for what purpose
Withdraw or renew optional purposes, like marketing, without calling the branch
Raise a rights request or grievance, and track its status
Regulatory purposes, such as KYC records held under RBI retention rules, stay locked and are clearly marked, so customers understand why.
How it works
From Notice to Proof in Four Steps
Configure
Set up purposes, consent templates and language versions in the admin console.
BFSI Use Cases
Built Around the Way Lenders Use Customer Data
Digital Loan Onboarding
Separate consent for KYC, bureau checks and marketing, captured inside the LOS journey, not after it.
Cross-Sell & Telecalling
Know which customers said yes to cross-sell before a campaign, DSA or telecalling partner touches the list.
Account Opening
Purpose-linked consent for account opening, KYC and servicing, with the right notice version attached.
Branch & Assisted Journeys
Show the notice in the customer's language when an agent or branch officer is onboarding them.
Who It's For
The Teams That Live With This Every Day
DPOs & CPOs
One defensible record to point to when the Data Protection Board asks a question.
Grievance Officers
A queue with owners, SLAs and escalation rules in place of a shared inbox.
Product Teams
Add consent to any journey without building versioning and audit logic yourself.
Marketing & Cross-Sell Teams
A clear list of who can be contacted, for what, right now.
Why FinHub
Why FinHub
Built on the DPDP Act
Every module maps to a section of the DPDP Act 2023 and its Rules. No reinventing the wheel.
BFSI Workflows First
Designed around LOS, LMS, KYC and cross-sell journeys, not generic website banners.
Role-Based Access
Separate logins for DPO, grievance officer, admin and auditor.
Part of a Larger Platform
Connects to Data Discovery, Data Mapping and DPIA in the same ConsentGuard console.
FAQ
Consent & Rights, Common Questions
A consent management platform captures, stores and manages customer consent for each purpose of data processing. Under DPDP, it also needs to support withdrawal, rights requests and an audit-ready record.
Across ConsentGuard
Consent Is Step One. Know Where the Data Goes Next.
Make Every Consent Provable
Move consent out of CRM columns and spreadsheets into one record your DPO, auditors and customers can trust.